Tech Support for all versions of Windows from Win2000 and XP on:
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Magic Folders and Encrypted Magic Folders work on Vista and 7. Make sure you install as administrator. If you have problems it is most likely interference from your virus scanner. See above.
IMPORTANT: If moving from Vista 64 to the 64 bit version of Windows 7 and when you first run Magic Folders in Windows 7 the program says it needs to reinstall the driver - don't - instead reinstall using the latest version
The latest version works on Vista: http://pc-magic.com/mfx.exe.
Turn Windows File Indexing off (it's gathering info when your files are visible). Enter "indexing options" in Windows Search.
Magic Folders is just a filter that intercepts file system calls and denies those for your hidden folders. If it's been correctly uninstalled (from inside the program) then your files should be visible because its not there to deny the file requests. The only thing that might persist beyond an uninstall is that on some computers the system attribute might be set which would cause them not to appear in Explorer if you don't have Explorer configured to display hidden files.
There was/is an error in SpyAgent that prevented MF from uninstalling correctly. Unfortunately they wouldn't respond to our emails so we created a work-around. Unfortunately the "fix" sometimes incorrectly indentifies a system as having SpyAgent installed when it really isn't. Just run http://www.pc-magic.com/mfx.exe and try again
On some computers if the folder being hidden is the first alphabetically then all folders appear to be hidden in Explorer (they're not, but Explorer won't list them). Just create a dummy folder with a name less than the hidden folder name, or rename the hidden folder (you'll need to remove it from your hidden folder list first) so that it isn't the first folder alphabetically.
The error lies with AVG. Uninstall AVG. If you wish to continue using AVG then download the latest version. Versions after 12/28/04 appear to work fine.
Get and run http://pc-magic.com/vb6rt.exe - some other program has messed up your VB6 runtime files.
Use Windows Run to run "emf_decrypt" and decrypt them that way.
You're running the installation program over and over. Use the icon for Magic Folders, or the hot-key you setup during installation, or use Windows Run to run "magic" If you can't find a shortcut for Magic Folders in Program Files then create a shortcut for the magic.exe file in your \Windows folder.
Get the latest version mfx.exe
Magic Folders attempts to clear your Recent Documents list of hidden files when you hide your files. This has always worked fine until recently but now for some users it's taking a tremendous amount of time to do so. Go into Configure/Properties and check the "Don't update Recent Documents" option. That should fix it.
I suspect this is interference from another program. If anyone figures out which program is interfering then please let me know as we can't duplicate the problem here.
First, try using Windows Run to run "command" Then in the Command Prompt window enter "magic password" substituting your password for the "password". If that doesn't work then get and run the latest mfx.exe and enter "forceupdate" as the password. Once the software is updated then run Magic Folders and see if it accepts your password. If not -click here- to ask for assistance.
Get the latest mfx.exe
(Have gotten a report that NAV2010 has a similar problem to that described below...)
There's a problem with Norton's Personal Firewall 2003 /Internet Security 2003 that conflicts with Magic Folders and can cause boot problems and other messes. Instead of releasing the fix (which they've had for almost nine months) for free they decided to wait and put it in their 2004 release. If you don't want to upgrade Norton to the 2004 version then you'll need to either uninstall Personal Firewall 2003 or Magic Folders. If you're having troubles completely uninstalling Personal Firewall (we did) then -click here-. Actually, just deleting \windows\system32\drivers\symtdi.sys should let Magic Folders run fine.
Press the End key after entering your password (instead of Enter, like the old version) to unhide your files without going to the main screen.
Hotkeys need a be associated with a shortcut. You've probably deleted the Magic Folders shortcut. To fix, create a shortcut for \Windows\magic.exe You may name it whatever you want and place it whereever you want. Then right click on it, select Properties, and set the hot-key.
Are you logging into MF or EMF with the password you used when you first installed it? That's the master account password and only that account can uninstall. If that doesn't work then write down your reg key (Registration/About your registration) and then use Registration/Enter Registration Key to enter a bad registration key three times. After that exit MF and then restart it. You should get a "please register" screen with an Uninstall button on it.
Get http://pc-magic.com/mfx.zip, extract the files into a temporary folder and run install.exe
No, but you may need to update for $10. If you registered EMF (not Magic Folders) before June of 2001 then updates are free for life and you just need to use your registration key in the XP version. If you don't have a registration key (but just an EMF.SYS file) then contact me at email@example.com with your name, registration number (if you know it), and your mailing address and I'll email your registration key to you.
If you registered Magic Folders less than a year ago then just use your registration key in the new version. If you registered more than a year ago then you'll need to update for $10 by visiting http://pc-magic.com/update.htm
Use "Run" to run "magic.exe". Remove the offending folder from your hidden folder list. Magic Folders really does hide folders. Don't hide system folders. Also see "Help" about backups. Backup programs won't find your files either unless you make them visible first.
You're running the installation program, mfx.exe, not Magic Folders. To run Magic Folders you can use the icon in Start/Programs (older versions put it in Accessories), use the hot-key you established during installation, or use "Run" to run "magic.exe"
Click the OK button after entering your password instead of pressing Enter. See "Configure/Properties" in the main program.
NOTE: for version 03.08.01 and later substitute "C:\SYZ_DAT" whenever "C:\x___x" is mentioned below
Booting into "Last known good configuration"
may get you into the computer. If not then there are several ways you can proceed.
DO NOT reinstall Windows. There is no need to, and if you've been using EMF and you reinstall Windows then you might have to use your key recovery diskette to decrypt the files.
First thing you'll want to do is uninstall. If you can get into the program then use "Configure/Uninstall".
If your computer fails to complete the boot process, then press F8 at the start of the boot process and boot to "Last known good configuration.". Then go to your Windows folder and delete "system32\drivers\mfx.sys", "magic.exe" and the "c:\x__x" or "c:\syz_dat" folder.
There are a few drivers out there that don't like having Magic Folders in the file system chain. These conflicts will cause a blue screen:
Try booting into safe mode. If that works then one of the drivers not loaded in Safe Mode is the culprit. If you can identify the driver that is causing the problem please let us know and we'll see if we can develop a work-around, or at least develop a list of offensive drivers that we can look for during installation. Most importantly please let the driver developer know.
Still doesn't work?
Because we can't duplicate the
problem here we could use your assistance. If you have a high speed modem, and you're game, you could send me a
kernel memory dump when the computer crashes. The files are huge even when compressed (around 10-15MB) so don't
do this unless you've high speed internet access or have a tremendous amount of time to waste (don't we wish...).
I will completely understand if you don't want to go thru all this effort.
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